When collection vendors run poor programs, residents blame your agency — not the vendor. Get the accountability framework to set and enforce modern standards for HHW and hard-to-recycle collections.
Free framework for setting collection event standards
When collection vendors run poor programs, residents blame your agency — not the vendor. Without data and accountability standards, you're flying blind: no visibility into registration numbers, no verified attendance, no cost-per-household metrics, and post-event reports that are estimates at best. You can't improve what you can't measure.
Most sustainable materials management programs don't have a baseline for evaluating vendor performance. Here's what to expect.
Use these pillars as a framework when evaluating collection event vendors or writing RFP requirements.
Use these questions during vendor selection, contract renewals, or performance reviews.
"What registration system do you use? Can you demo it for us?"
"How do you track actual vs. registered attendance?"
"Show me a sample post-event report. What data is verified vs. estimated?"
"What happens if registration tracks low before an event? Do you have early warning systems?"
"What is your cost-per-household served? How has that trended year over year?"
"Can residents provide feedback after the event? How is satisfaction measured?"
Whether you coordinate materials recovery, track diversion, or manage program budgets — this framework gives you the standards to hold vendors accountable.
Download the guide with all four pillars, vendor evaluation questions, and RFP-ready requirements — free for SMM coordinators and program leaders.
No. Circular.eco is a vendor tool — your collection vendors pay for the platform. The accountability guide and framework are free for SMM coordinators and program leaders. You set the standards; vendors meet them.
The four pillars in the guide are platform-agnostic — they're standards any modern vendor should meet. If your current vendor can't meet them, that's a data point for your next RFP or contract renewal cycle.
Verified attendance counts, material volumes by type, marketing channel attribution, cost-per-household metrics, and year-over-year comparisons — all in automated reports delivered within 7 days of each event.
Absolutely. The guide includes RFP-ready language for each of the four pillars. Many SMM programs use these requirements as evaluation criteria during vendor selection.
For vendors and processors, Core is $199 per event with unlimited participants and full reporting. Grow is $399/month (billed annually) with unlimited events and advanced analytics. Counties and municipalities that operate their own collection facilities can use the same plans. The accountability guide is always free for SMM coordinators and program leaders.
Yes. We can walk you through the platform so you know exactly what to expect from vendors using Circular.eco. Schedule a 15-minute walkthrough.